5 Questions to Ask Your Travel Advisor

Choosing a travel advisor can make the difference between a stressful trip and a seamless, unforgettable experience. But behind every advisor is a team of professionals who handle the details, plan the perfect itinerary, and troubleshoot issues along the way. Before committing, it’s worth asking a few key questions to understand who you’re working with and how they’ll support your journey.

Here are 5 essential questions to ask your travel advisor’s team along with what you should listen for in their answers.

1. How experienced is your team?

Experience isn’t just about years in the business. It’s about exposure to different types of trips, destinations, and client needs. Ask about their background: have they worked on luxury vacations, adventure tours, family trips, or destination weddings? 

A team with diverse experience can anticipate challenges, offer creative solutions, and tailor your trip to your unique preferences. They’re more likely to have insider knowledge and relationships with local suppliers that can enhance your experience. 

Our advisors bring a wealth of experience across a broad spectrum of travel styles and destinations. This diverse expertise allows us to anticipate challenges, offer creative solutions, and design trips tailored to each client’s preferences. Coupled with insider knowledge and strong relationships with local suppliers, our team ensures every detail is thoughtfully planned to elevate the travel experience.

2. How well-traveled are you?

There’s a big difference between planning a destination from a brochure and having actually visited it. Ask which destinations team members have personally explored. When talking to a travel advisor, make sure you look for those who can speak from firsthand experience. They should be able to share stories, insights, and recommendations that go beyond what’s in a guidebook or online review.

Our advisors have personally visited over 30 countries, giving clients insider knowledge and access to experiences most travelers would miss. Our team also brings a unique advantage: every advisor previously worked in the luxury hotel industry, gaining insider knowledge of some of the world’s most exclusive properties. This firsthand experience allows them to craft itineraries that are extraordinary, giving clients access to experiences most travelers would never discover on their own.

3. How do you stay current with destinations and travel trends?

The travel industry is constantly evolving, from new luxury resorts and boutique properties to emerging destinations and updated travel regulations. Ask how the team keeps up-to-date. When evaluating a travel advisor, look for a team that actively keeps up-to-date with these changes. They should be able to provide insights beyond what’s available online or in brochures.

Our advisors stay on top of the industry by constantly experiencing new destinations firsthand, attending exclusive events, and visiting properties at the invitation of top-tier travel companies. This ongoing exposure allows us to offer recommendations that are informed, current, and often provide access to experiences that most travelers wouldn’t know about otherwise.

4. How does your team handle unexpected changes or emergencies?

Travel doesn’t always go according to plan. Flights can be delayed, weather changes, or hotels can overbook. Ask how the team supports clients when things go wrong. Do they have backup plans? Are they available 24/7?

Our team brings extensive experience managing complex travel scenarios. With established relationships across the industry and a proactive approach to problem-solving, we’re able to respond quickly to unexpected challenges, helping clients navigate disruptions smoothly and maintain peace of mind throughout their journey.

5. How personalized is the service you provide?

Every traveler has unique tastes, priorities, and interests. Ask how a team tailors itineraries, manages special requests, and incorporates individual preferences.

Our advisors take a hands-on, customized approach to every trip. Drawing on firsthand experience, industry connections, and a deep understanding of each client’s style, we craft journeys that go beyond standard itineraries, whether it’s adventure, relaxation, cultural immersion, or luxury. This level of personalization ensures each trip is seamless, memorable, and uniquely yours.

Final Thoughts

Your travel advisor’s team is the backbone of your journey. Asking these five thoughtful questions gives you insight into their expertise, collaboration, and dedication. The answers will help you choose a team that not only plans your trip flawlessly but also elevates your travel experience.